What is in this policy?
This policy sets out the content standards that apply when you upload content to our website, make contact with other users on our site, link to our site, or interact with our site in any other way.

Who we are
www.thegrowthpool.com is a site operated by The Growth Pool CIC. We are registered in England and Wales under company number 14047711 and have our registered office and postal address is at St John’s Family and Wellbeing Centre, Mortimer Rd, Kenilworth, CV8 1FS.

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to the terms of this policy, you must not use our site. We recommend that you print a copy of this policy for future reference.

There are other terms that apply to you
The following additional terms also apply to your use of our site:

• Our Privacy Policy
• Our Disclaimer
• Our Cookies Policy
• Our Terms and Conditions

We amend this policy from time to time. Every time you wish to use our site, please check this policy to ensure you understand the terms that apply at that time.

Prohibited uses
You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To bully, insult, intimidate or humiliate any person.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (as set out below in Content standards).
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site.
• Not to access without authority, interfere with, damage or disrupt:
  • Any part of our site;
  • Any equipment or network on which our site is stored;
  • Any software used in the provision of our site; or
  • Any equipment or network or software owned or used by any third party.
  • Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

Chat rooms; and bulletin boards
Where we do provide any interactive service, we will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards
These content standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it.

These content standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, in our discretion, whether a Contribution breaches these content standards.

A Contribution must:

• Be accurate (where it states facts).
• Be genuinely held (where it states opinions).
• Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

• Be defamatory of any person.
• Be obscene, offensive, hateful or inflammatory.
• Bully, insult, intimidate or humiliate.
• Promote sexually explicit material.
• Include child sexual abuse material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be in contempt of court.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Impersonate any person, or misrepresent your identity or affiliation with any person.
• Give the impression that the Contribution emanates from us, if this is not the case.
• Advocate, promote or incite any party to commit, or assist any, unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
• Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
• Contain any advertising or promote any services or web links to other sites without our written consent.
• Breach this policy

When we consider that a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this policy constitutes a material breach of our Terms and Conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
• We exclude our liability for all action we may take in response to breaches of this policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which country’s laws apply to any disputes?
If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

How to Contact Us
Please use our Contact Us page if you have any questions about this policy.

This policy was written by The Parenting Project on 22^nd June 2020 and updated for The Growth Pool CIC on 15^th July 2022.

Accessibility statement for The Growth Pool CIC

This website is run by The Growth Pool CIC and its parent charity, The Parenting Project. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Keyboard navigation in Mac OS
For keyboard navigation to work in Mac OS an option has to be turned on:
System Preferences Keyboard Shortcuts

In that panel is a check box labelled “Use keyboard navigation to move focus between controls”. Check that box and Restart your browser for the change to take effect.

How accessible this website is
We know some parts of this website are not fully accessible:

• Some of our downloadable documents may not fully accessible to screen reader software.

What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email hello@thegrowthpool.com
• Call 01926 853310

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, call or email us to report the issue:

• Email hello@thegrowthpool.com
• Call 01926 853310

Visiting us in person
You can visit us in person at our registered office address:

The Growth Pool CIC
St John’s Family & Wellbeing Centre
Mortimer Road, Kenilworth,
Warwickshire, CV8 1FS

Technical information about this website’s accessibility
The Growth Pool CIC is committed to making its website accessible.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content

The content listed below is non-accessible for the following reasons.

• Content that’s not within the scope of the accessibility regulations
• PDFs and other documents

This site may contain older PDFs and Word documents that do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

How we tested this website
This website was last tested on 15^th July 2022. The test was carried out by NHS Arden & GEM CSU.
Site compliance was checked using a combination of manual testing and third party tools, including:

• axe – Web Accessibility Testing (https://www.deque.com/axe/)
• WAVE Web Accessibility Evaluation Tool (https://wave.webaim.org/)
• WebAIM Contrast Checker (https://webaim.org/resources/contrastchecker/)
• HTML_CodeSniffer (https://squizlabs.github.io/HTML_CodeSniffer/)
• Pa11y – Automated accessibility testing (https://pa11y.org/)

How to Contact Us
Please use our Contact Us page if you have any questions about our Website Accessibility.
This statement was last updated on 15^th July 2022.

The Growth Pool CIC and its parent charity, The Parenting Project, is committed to providing a high quality service to all people interested in being part of our network and also in our day to day dealings with organisations that come into our contact for whatever reason.

When something goes wrong, we need you to tell us about it. This will help us to improve our standards of service and professionalism.

Complaints should be sent in writing via email or letter using the details below:

Email
elaine.johnston@parentingproject.org.uk
Elaine is The Parenting Project CEO and a Director of The Growth Pool CIC

Post
The Growth Pool CIC, St John’s Family and Wellbeing Centre, Mortimer Rd, Kenilworth, CV8 1FS

All complaints will be handled with urgency and we may need to make enquiries in order to ascertain information to enable us to resolve the complaint.

Complaints of all types will be considered, and depending on the nature of the complaint will be referred initially to the member of staff with the appropriate responsibility. If the complaint is about one of our partner organisations, we would ask that this is referred direct to them for consideration.

What happens next?

• We will acknowledge receipt of your complaint within five working days of receiving it.
• We will then investigate your complaint taking any appropriate action and write to you within 21 days of sending you the acknowledgment letter with the outcome of our findings.
• At this stage, if your complaint has not been resolved to your satisfaction, please contact us with the reasons why you are not satisfied.
• Upon receipt of this we will refer your complaint for an independent review by the Board of Directors of The Growth Pool CIC who will respond to you within two weeks of the Board Meeting that your complaint was reviewed. (The Growth Pool CIC currently have a cycle of quarterly Board Meetings).
• If you require this information in a different format then please use our Contact Us page

This policy was written by The Parenting Project on 22^nd June 2020 and updated for The Growth Pool CIC on 15^th July 2022.

Usage of Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

For more detailed information about cookies visit:
https://ico.org.uk/for-the-public/online/cookies/

Cookies set by this website
Currently this site has no cookies configured.

How to Contact Us
Please use our Contact Us page if you have any questions about our Usage of Cookies.
This statement was last updated on 15^th July 2022.

This page contains details of the Terms of Use of the website.

Accuracy
We have taken care to ensure that all information in this website is accurate and valid. However, we accept no responsibility for injury, damage or loss arising from use of the information provided.

Suitability and Availability
We cannot guarantee that this website will meet your requirements. Further, we cannot guarantee uninterrupted access to our website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

Links to Other Websites
All links from our website to any other websites are provided for information and convenience only. We cannot accept responsibility for sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

Data Collection
Please be aware that we collect contact details of those who wish to communicate with us via e-mail, collect aggregated (non-personal) information about which pages visitors to our website chose to access, and collect information volunteered by visitors to our website. The information we collect is used to improve the content of our web pages and the quality of our service.

For detailed information on our data collection please read our Privacy Policy and Cookie Information pages.

Hosting, Networks and Data Storage
Please be aware that our website uses third-party service providers, vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to support our website.

How to Contact Us
Please use our Contact Us page if you have any questions about our Terms of Use.
This statement was last updated on 15^th July 2022.

This Privacy Policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?
We collect information when you voluntarily complete any form on this website. We use web server Logs to monitor, measure, analyse, improve and troubleshoot services.

Server Logs
The web server hosting our website automatically collects audit logs of website usage. These logs include the IP addresses of website users. Web server logs are used to monitor, measure, analyse, improve, and troubleshoot services only. They are not published and are used solely to maintain service quality.
This information is not shared with any external third party organisations.
This information is retained for up to 6 months.

HTTPS
This website is https-secured, which means communication between the user’s web browser and the server hosting the website is encrypted and cannot be intercepted en-route. It also means a padlock icon is visible in the browser address bar.

Cookies
Our website ‘Usage of Cookies’ page contains information about the cookies used by our website. This page also provides details of how to block cookies if required.

Content Delivery Networks
This website uses the following content delivery networks for vendor libraries:

Google Fonts
Some fonts used on this site are served from a google CDN (https://fonts.googleapis.com/).
View Google’s commitment to GDPR compliance.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our Privacy Policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 15^th July 2022.

How to Contact Us
Please use our Contact Us page if you have any questions about our privacy policy or information we hold about you.

What is in these terms?
These terms tell you the rules for using our website www.thegrowthpool.com

Who we are
www.thegrowthpool.com is a site operated by The Growth Pool CIC. We are registered in England and Wales under company number 14047711 and have our registered office and postal address is at St John’s Family and Wellbeing Centre, Mortimer Rd, Kenilworth, CV8 1FS.

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to the terms of this policy, you must not use our site. We recommend that you print a copy of this policy for future reference.

There are other terms that apply to you
The following additional terms also apply to your use of our site:

• Our Privacy Policy
• Our Disclaimer
• Our Cookies Policy
• Our Acceptable Use Policy

We amend this policy from time to time. Every time you wish to use our site, please check this policy to ensure you understand the terms that apply at that time.

We may make changes to our site
We may update and change our site from time to time.
We may suspend or withdraw our site
Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for operational reasons.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site (including, without limitation, our toolkit) is accurate, complete or up to date.

We do not endorse materials that we refer to
Where our site refers to or quotes from materials of third parties, this information is provided for your information only. Such references should not be interpreted as approval or endorsement by us of those materials and do not represent our views or values.

We are not responsible for websites we link to.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us.

Our site may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users please follow our Complaints Handling Policy.

Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, our site; or
• Use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• Loss of profits, sales, business or revenue;
• Business interruption;
• Loss of anticipated savings;
• Loss of business opportunity, goodwill or reputation; or
• Any indirect or consequential loss or damage.

If you are a consumer user:

We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.

Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site for any reason (including, without limitation, if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy) and without notification to you.

You are solely responsible for securing and backing up your content.

We are not responsible for viruses and you must not introduce them.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please write to us at St. John’s Family and Wellbeing Centre, Mortimer Rd. Kenilworth, CV8 1FS or contact us at hello@thegrowthpool.com

Which country’s laws apply to any disputes?
If you are a consumer, please note that these terms, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

How to Contact Us
Please use our Contact Us page if you have any questions about this policy.

This policy was written by The Parenting Project on 22^nd June 2020 and updated for The Growth Pool CIC on 15^th July 2022.